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As if different car brand has steering wheel, gas, brake pedal at different spot.dave.laban wrote: ↑Tue Feb 28, 2023 4:59 am Furthermore SRs get handled in another new place (3DSupport dashboard) which has another new interface to try and learn.
I think you are way underestimating the difference between an App and an APPdave.laban wrote: ↑Tue Feb 28, 2023 8:53 am And I know it's only a small thing but they're the easiest things to get right and show that someone is paying attention to detail somewhere - is it an App or an APP?
image.png
Well, APP is reserved for DS employees, Johhny d"APPFrederick_Law wrote: ↑Tue Feb 28, 2023 9:36 am Just like the tags, they are all different.
App, ApP, APP, APp, app, apP, aPP, aPp
You know, its one thing to botch or half @$$ a forum migration or the customer portal and "fix it as they go" as the impact to customers is small. But it doesn't send a good signal to the customers that this kind of mentality is also being applied to adave.laban wrote: ↑Tue Feb 28, 2023 4:59 am When I last spoke to my VAR about this fiasco their feedback was that the SPRs / ERs "have not been fully migrated yet, so currently you will be unable to see these, but this should improve with the coming weeks" - that was December 5th, so we're firmly in to "months" territory with no progress.
Furthermore SRs get handled in another new place (3DSupport dashboard) which has another new interface to try and learn.
Just got my new SR about migration of existing SR and SPR data closed.dave.laban wrote: ↑Tue Feb 28, 2023 4:59 am When I last spoke to my VAR about this fiasco their feedback was that the SPRs / ERs "have not been fully migrated yet, so currently you will be unable to see these, but this should improve with the coming weeks" - that was December 5th, so we're firmly in to "months" territory with no progress.
Furthermore SRs get handled in another new place (3DSupport dashboard) which has another new interface to try and learn.
lol, wonder what @Ry-guy will say of this one. "Things are a lot more complicated then they seem, this is a platform".Frank_Oostendorp wrote: ↑Wed Mar 01, 2023 7:44 am Just got my new SR about migration of existing SR and SPR data closed.
For the time being if a user has a list of SRs / SPRs before account migration to the platform then these can be tracked on Knowledge Base.
The 3DSupport App will only show SRs / SPRs being created after migration.
Ticket closed.
I'll give you a hint, you answered your own question in your postFrank_Oostendorp wrote: ↑Wed Mar 01, 2023 8:03 am Re-opened the ticket about migration of existing SR and SPR data, on course. I need to know what happens with the old SRs and SPRs. They are in the Knowledge Base, fine, but are they still active? Or DS just dumped this history in the archive and starts working on new entries.
Well, probably have to re-create 40 SRs and 50 SPRs then.
They at least seem to be under the impression SPRs / ERs will get there eventually but if even resellers haven't got to the new place yet then this migration seems to be about as challenging as could be predicted for DS.Hi Dave,
This is still the case across the board.
We do not have a time schedule on when this functionality will be confirmed.
SolidWorks have not migrated all of the resellers\customers over to the new system, so I would suggest that this is still their priority before being able to implement significant changes to the system.
Kind Regards,
Last answer on re-opened and re-opened SR:AlexLachance wrote: ↑Wed Mar 01, 2023 8:05 am I'll give you a hint, you answered your own question in your post
Those entries are of no use to them since they added another layer of complexity over SolidWorks with the platform
3 months is being kind. That platform has existed for a lot longer. The Forum alone were egregiously moved on it almost 2 years ago.dave.laban wrote: ↑Wed Mar 01, 2023 11:18 am If 3 months is still "early days" of the transition, what's the full (planned!) timeline?
. . . and the FAQ section from the old forum still hasn't been brought back. I'm sure they're still working on that.AlexLachance wrote: ↑Wed Mar 01, 2023 11:33 am 3 months is being kind. That platform has existed for a lot longer. The Forum alone were egregiously moved on it almost 2 years ago.
The way I see it, they'll ask all the VAR's to recreate everything on the new platform for their clients. VAR's might forget or be unable to migrate some information and then we will be back to VAR's pointing at Dassault being responsible and Dassault pointing at their VAR's as being the one needing to handle this.
Seems as if, whenever they try to streamline things, they make them worse.
All sorts of broken links, missing images and images applied to the wrong posts as well.Glenn Schroeder wrote: ↑Wed Mar 01, 2023 12:36 pm . . . and the FAQ section from the old forum still hasn't been brought back. I'm sure they're still working on that.
The SWYM exist for a few years before it went public.dave.laban wrote: ↑Wed Mar 01, 2023 11:18 am If 3 months is still "early days" of the transition, what's the full (planned!) timeline?
But... But... But... The complexity!Glenn Schroeder wrote: ↑Wed Mar 01, 2023 3:29 pm AS most of you know, I still go to the swamp. The frustration level hasn't exceeded my desire to help people solve problems there yet, but it's getting closer.
I was just there and got a notification of a new reply to a discussion I replied to years ago. In that post I had linked to my old FAQ post from before Jim Wilkinson set up the blog portion of the forum with individual blog posts for the FAQ's. Of course that link was lost, but since I started that discussion I can still get to it (which greatly surprised me).
So I found it, replied again, and included a new link to it. All good, right?
No. Like the software in that platform usually does (but not always), it put a pretty box at the bottom of the reply with the link, in addition to the text string I had posted. After clicking Okay to post it, I clicked on the text to make sure the link worked. It didn't. I next clicked on the box at bottom. That worked.
No problem. I'll just edit the post and tell people to click on the box at bottom instead of the text. Guess what? When I clicked the icon to edit the post the link that worked was gone (the one that didn't was still there, of course).
If the people programming Solidworks were as incompetent as the ones handling that platform I believe I'd have found a different modeling software years ago.
Frank_Oostendorp wrote: ↑Wed Mar 01, 2023 10:51 am Last answer on re-opened and re-opened SR:
We apologize for this inconvenience.We are in the early days of transitioning to the platform and some things might take some time until they are finalized on how they work.
Thank you for your understanding and patience.
So it takes some time to find out how a new programmed part of the platform works. Wow, we always started programming by setting the functionality that has to be available and how it should work. How old-fashioned.
I'm sorry to inform you that Dilbert had been canceled.Bradfordzzz wrote: ↑Thu Mar 02, 2023 3:14 am
Why do I feel like Dilbert was talking about Solidworks and the SWMP?
It does pretty much sum up Dassault's business model I guess.
How did we get here again? Like lining up for a punch in the face, and getting back in line over and over again.
You sure they're not the same?Glenn Schroeder wrote: ↑Wed Mar 01, 2023 3:29 pm If the people programming Solidworks were as incompetent as the ones handling that platform I believe I'd have found a different modeling software years ago.
Garfield will have to come thru for us.Frederick_Law wrote: ↑Thu Mar 02, 2023 8:54 am You sure they're not the same?
Maybe SW developers promoted to the Innovative Complex Disruptive Platform.
I'm pretty sure they aren't. I will be the first to admit that the desktop software has its issues, but that platform is orders of magnitude worse.Frederick_Law wrote: ↑Thu Mar 02, 2023 8:54 am You sure they're not the same?
Maybe SW developers promoted to the Innovative Complex Disruptive Platform.
Garfield likes Italian food (lasagna) not French!
Sorry about the delay...I was on holiday with my college-aged kids.AlexLachance wrote: ↑Wed Mar 01, 2023 7:50 am lol, wonder what @Ry-guy will say of this one. "Things are a lot more complicated then they seem, this is a platform".
Really enjoy seeing him struggle to explain why things need to be complicated rather then simple.
Ry-guy wrote: ↑Wed Mar 15, 2023 2:58 pm Sorry about the delay...I was on holiday with my college-aged kids.
Sometimes I wonder about people. Simple tools are usually not simple..or if they are simple they are pretty primitive in functionality and scalability (i.e. look at the tool you are using to post in this forum!- Sorry, Matt!). As much as I would love to argue the benefits of a collaborative business platform it becomes apparent that some people wish that no one ever, ever "moves their cheese."
Sorry guys..this little book review is actually quite good and probably more relevant than we want to accept. Enjoy.
https://www.youtube.com/watch?v=1atNpDg0dx4&t
While I will be the first to admit that this forum is on a platform that's not as user friendly as others out there, at least it works.Ry-guy wrote: ↑Wed Mar 15, 2023 2:58 pm Sorry about the delay...I was on holiday with my college-aged kids.
Sometimes I wonder about people. Simple tools are usually not simple..or if they are simple they are pretty primitive in functionality and scalability (i.e. look at the tool you are using to post in this forum!- Sorry, Matt!). As much as I would love to argue the benefits of a collaborative business platform it becomes apparent that some people wish that no one ever, ever "moves their cheese."
Sorry guys..this little book review is actually quite good and probably more relevant than we want to accept. Enjoy.
https://www.youtube.com/watch?v=1atNpDg0dx4&t
Hey, Alex. Yes, I know most of you have been down this transformation road before. I can agree with you that communication is key during times of flux. I won't bear the burden of no communication from the SW management. That is on them and possibly on the VARs as well. I don't want to bash the VARs but they are the first line of defense for the SW customers unless you are a direct SW account. Communication is key.AlexLachance wrote: ↑Wed Mar 15, 2023 3:30 pm Sometimes, I wonder if you ever concider the fact that you're speaking with people that most likely already had to transition from one thing(AutoCAD for instance) to another(SolidWorks).....
Of course doing a transition isn't a simple task but there are ways to make things a lot more simple and a lot less frustrating. Communication for instance goes a long way. Being lenient is great unless there is no limit to the lenience, then it becomes an issue.
What happened with the vouchers?AlexLachance wrote: ↑Wed Mar 15, 2023 3:30 pm 3DXWorld gave us a great example with all those vouchers that people wanted to become SolidWorks certified.
First time, they ran out of digital vouchers.
Nothing against you Ryan, we've spoken a few times before and you know I have no harsh feelings towards you. My replies may be to you but they are more directly to SolidWorks, Dassault, Siebel, 3DXPerience or whoever the heck has commands of what is going on. I might as well adress them to you in the hopes that someone elses from SW reads it and perhaps you or someone else will be the message carrier one day.Ry-guy wrote: ↑Wed Mar 15, 2023 3:49 pm Hey, Alex. Yes, I know most of you have been down this transformation road before. I can agree with you that communication is key during times of flux. I won't bear the burden of no communication from the SW management. That is on them and possibly on the VARs as well. I don't want to bash the VARs but they are the first line of defense for the SW customers unless you are a direct SW account. Communication is key.
If you have been down the CAD conversion road then you can at least understand some of the issues. But what you are experiencing is more like a complete ERP system change out..not just swapping a CAD tool. I think we can both agree that is much more complicated, tedious, frustrating, and downright nasty at times.
I don't want to be anyone's bull's eye. I will try and help and correct things when I can!
Not really sure how the situation ended up but people couldn't claim their vouchers after 3DXPerienceWorld ended and there were a lot of posts made about the issue. Of course, they're lost in the swamp now so it's as if nothing happened!
I never got mine, but now I guess I don't care.AlexLachance wrote: ↑Wed Mar 15, 2023 4:37 pm Not really sure how the situation ended up but people couldn't claim their vouchers after 3DXPerienceWorld ended and there were a lot of posts made about the issue. Of course, they're lost in the swamp now so it's as if nothing happened!
Honestly, it makes me feel kind of sad. As much as I give a lot of grief to Ryan or anyone linked to Dassault, I still am a big fan boy of SolidWorks. I love the program, know it's limitations and seeing the state that things are just kind of makes me feel ...nostalgic?
I will agree that change is inevitable, and I doubt you will find anyone here who doesn't agree. However, change for the sake of change is rarely a good thing, and not all change is an improvement on what came before.Ryan-3DS wrote: ↑Sat Mar 18, 2023 5:40 pm Guys,
Here's a couple of quotes that I used when teaching CAx to people that are not familiar with software. These are all by Alvin Toffler a futurist who was born in 1928 and died in 2018.
"Change is not merely necessary to life - it is life."
“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. ”
We are living in the 21st century now...change is occurring at an even faster pace than ever..next I will quote the head of Siemens Software division.. "Embrace change."
It's funny how the old "Change is inevitable.", "Change is healthy sign of life.", "Status Quo is dying.", "If you're not moving forward you're dying." quotes come out to justify changes that are not mutually beneficial.Ryan-3DS wrote: ↑Sat Mar 18, 2023 5:40 pm Guys,
Here's a couple of quotes that I used when teaching CAx to people that are not familiar with software. These are all by Alvin Toffler a futurist who was born in 1928 and died in 2018.
"Change is not merely necessary to life - it is life."
“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. ”
We are living in the 21st century now...change is occurring at an even faster pace than ever..next I will quote the head of Siemens Software division.. "Embrace change."
